Return & Exchange Policies
- Mehreen Dhanani does not offer any ‘Exchange’ or ‘Returns’ for any of products.
- All products purchased from our Official Site can be exchanged within 07 days only if:
Exchange request is made within the stated time frame/limit.
The item(s) is faulty, damaged or defective at the time of delivery.
The received product(s) differed from the original order.
Anything is missing from the package including price tags, labels, original packing etc.
In such cases, claims can only be entertained if they are made within 07 days of the original order date.
Please email pictures of the defective item to firstname.lastname@example.org or call/whatsapp at +92 3222772232 within 7 days after order delivery in case to raise a dispute. Mehreen Dhanani Designs Limited will look at each dispute on an individual basis and will make every effort to be fair to both parties.
Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send it with the next order made by the customer.
- In case of exchange customer will be responsible for all shipping, handling costs.
- Discounted/Sale Items cannot be Returned / Exchanged.
- Unstitched articles once stitched will not be entertained
- Mehreen Dhanani Designs Limited uses TCS for order delivery